Dr. Robert Griffin provides an overview of the process of Student Centered Planning used at De Anza College. When this process was used in the planning and decision-making stages for a new Student and Community Services building, discussions shifted from conceptual to actual. Three well-defined concepts, student success, student centered, and seamless delivery of services, were reinforced throughout the process.

As bond issues pass throughout the state, many colleges are designating space for Student Services. Should the services be separate or integrated, which ones go together best, and what processes are critical to enhancing a student-first philosophy? These are questions that were addressed at Skyline College prior to converting the former library into a new One-Stop Student Services Center. In this article, Rosemary Ybarra-Garcia shares the successes and remaining challenges for this new enterprise

This paper discusses a framework in which a researcher may apply a customer satisfaction model to the planning of student services at the community college level. The paper will integrate some historical work on satisfaction research with the unique environment of student services in two-year colleges. The reader should benefit by seeing a constructive way to use data on student satisfaction and by gaining potential justification for sponsoring such work.