As the focus shifts from teaching to learning, the manner in which we assess what we do also shifts. This presents a challenge in Student Services where the ability to directly measure what a student learns from contact with non-instructional programs is difficult at best. This article provides an excellent example one colleges attempt to set-up an model which focuses on learning.

Systematic assessment of programs and services within Student Services is an essential part of an integrated planning process within the institution. It provides data necessary for overall evaluation and for the allocation of scarce resources. Dr. Ortiz has spearheaded the program review process at his college and shares insights gained from coordinating such an effort for the past decade

A New Look at Intervention and Follow-up
By Erlinda J. Martinez, Ed.D.

One of the downsides of Early Alert Programs is that by the time a student is identified for service it is no longer early in the semester. Cerritos College has implemented a program in which students are tagged for intervention when they register late. This picks them up very early in the semester.

The Student Voice
By Cynthia Killian.

Giving students an opportunity to participate on college committees supports shared governance and enhances student learning. They learn about the way a college functions, about decision-making, and about problem solving. They also learn that their college cares about them.

If Student Services issues are to be heard throughout the state they must be heard through a voice that is strong in representation and clear in its message. Presidents and Presidents Elect from all student service organizations represented by the CSSO’s in consultation joined together to develop an Advocacy Agenda for the year.

Creating a "College Going" Culture at the Elementary, Middle, and High Schools
By Roland Montemayor and Celia Barberena, Ph.D.

A strong outreach program is at the core of Hartnell College’s commitment to its community. This article discusses partnerships with the elementary and secondary schools in their region and the support that is provided through participation in America Reads and GEAR UP (Gaining Early Awareness and Readiness for Undergraduate Programs).

Community Service as a Disciplinary Tool
By Ed Shenk, Ed.D.

Dealing with student discipline has long been a challenge for most student services professionals. While issues must be handled swiftly and consistently, the process can allow for less serious violations to become teachable moments. In this article, Dr. Shenk shares his idea of using community service as part of the disciplinary process and discusses the framework in which it becomes a viable option for consideration.

The way a document looks affects people’s opinions of the document—even before reading it. And the design affects how people use the document. This article outlines some basic issues to consider when developing materials for publication. After reading the article, try out a couple of the ideas. You may be surprised how much they can help improve your printed materials.

Hiring and keeping good employees is a challenge for most organizations. It may also be one of the most important things we do. This book offers some different suggestions that managers will want to consider.

A Note from the Editor