|
Services
|
High Importance/High Satisfaction Areas*
|
Services
|
High Importance/Low Satisfaction Areas**
|
|
Admissions Process
|
89.6%
|
Parking Services
|
63.6%
|
|
Course Registration Process
|
88.8%
|
Cafeteria/Snack Bar
|
31.8%
|
|
Curriculum/Instruction
|
87.5%
|
Campus Bookstore
|
30.0%
|
|
Learning Resource Center
|
86.9%
|
Academic Counseling
|
23.8%
|
|
Computer Labs
|
85.8%
|
Financial Aid Service
|
20.3%
|
|
Library Facilities and Services
|
85.1%
|
Transfer Center
|
16.2%
|
|
DSPS
|
84.1%
|
New Student Orientation
|
14.4%
|
|
Tutoring Center
|
81.4%
|
Accounting/Cashier Office
|
13.3%
|
|
EOPS
|
80.5%
|
Library Facilities and Services
|
11.5%
|
|
Transfer Center
|
78.5%
|
Tutoring Center
|
11.2%
|
|
Assessment/Testing Center
|
77.1%
|
EOPS
|
11.0%
|
|
Health Services
|
76.6%
|
Assessment/Testing Center
|
10.4%
|
|
Accounting/Cashier Office
|
75.9%
|
Computer Labs
|
10.0%
|
|
Financial Aid Service
|
74.4%
|
Curriculum/Instruction
|
9.7%
|
|
Student Affairs/Activities Office
|
73.7%
|
Student Government
|
9.0%
|
|
Affirmative Action Office
|
73.1%
|
Course Registration Process
|
8.8%
|
|
Academic Counseling
|
72.5%
|
Student Affairs/Activities Office
|
8.8%
|
|
New Student Orientation
|
69.7%
|
Health Services
|
8.6%
|
|
Student Government
|
64.0%
|
Affirmative Action Office
|
7.4%
|
|
Campus Bookstore
|
61.7%
|
Learning Resource Center
|
7.2%
|
|
Cafeteria/Snack Bar
|
51.0%
|
Admissions Process
|
6.4%
|
|
Parking Services
|
30.4%
|
DSPS
|
6.3%
|
