Table 3: Gaps between Level of Satisfaction and Level of Importance-Rank Ordered (n=9,024)
Services
Gap*
Parking Services
-58.5%
Campus Bookstore
-23.7%
Academic Counseling
-19.0%
Cafeteria/Snack Bar
-17.0%
Financial Aid Service
-10.6%
Transfer Center
-8.8%
Library Facilities and Services
-7.5%
Curriculum/Instruction
-6.9%
Course Registration Process
-6.5%
Computer Labs
-3.9%
Admissions Process
-2.5%
Accounting/Cashier Office
-1.8%
Tutoring Center
-1.1%
Learning Resource Center
1.1%
EOPS
2.5%
Assessment/Testing Center
5.3%
New Student Orientation
5.4%
DSPS
6.3%
Student Affairs/Activities Office
14.1%
Health Services
14.4%
Student Government
20.9%
Affirmative Action Office
21.6%
AVERAGE
-3.5%
* Gap indicates discrepancy between the percent of satisfaction (very satisfied and satisfied)
and the percent of importance (very important and important)