Attachment

Table 3:
Gaps between Level of Satisfaction and Level of Importance-Rank Ordered (n=9,024)



Services

Gap*

Parking Services

-58.5%

Campus Bookstore

-23.7%

Academic Counseling

-19.0%

Cafeteria/Snack Bar

-17.0%

Financial Aid Service

-10.6%

Transfer Center

-8.8%

Library Facilities and Services

-7.5%

Curriculum/Instruction

-6.9%

Course Registration Process

-6.5%

Computer Labs

-3.9%

Admissions Process

-2.5%

Accounting/Cashier Office

-1.8%

Tutoring Center 

-1.1%

Learning Resource Center

1.1%

EOPS

2.5%

Assessment/Testing Center

5.3%

New Student Orientation

5.4%

DSPS

6.3%

Student Affairs/Activities Office

14.1%

Health Services

14.4%

Student Government

20.9%

Affirmative Action Office

21.6%

AVERAGE

-3.5%

        * Gap indicates discrepancy between the percent of satisfaction (very satisfied and satisfied)  

 and the percent of importance (very important and important)